Shipping

Once your order reaches $500, free shipping will automatically be added to your order at checkout. Free shipping is via standard ground service; upgrades do not apply. If you choose another shipping option, additional charges will apply. Your order is always shipped from our London Office. Free shipping for International orders of up to $700 is available. To view the most up-to-date shipping promotions please visit our sites regularly.

Please note: Free shipping is not offered during some promotions.

Orders are processed, packaged and dispatched SAME DAY for orders placed Monday through Friday before 2PM GMT /BST.

Our system emails your order receipt as soon as your online order is complete.  If you have not received an email after 24hrs, please contact us immediately. Custom Orders, and other items may not be available for immediate shipment. We will notify you of product delays or back-ordered products and hold your order until all products are available.

We will give you a delivery estimate when you receive our second email after order has been placed; based on the information we receive from our courier partners. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust Royal Mail, FedEx and USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us.

We require that your shipping and billing addresses must match for your order to be approved. If your order has been declined due to an Address mismatch, please contact us to resolve the issue. If you have a special request for a different billing and shipping address, please call us at |+44 7506 942036 with additional forms of identification ready to provide to us. If you are a theif or somebody fraudulently using a credit card that belongs to somebody else, rest assured that your IP address is logged and you will be prosecuted.

Overnight orders placed by 2PM PDT will be sent out the same day ensuring next day delivery. Packages will not be delivered on Saturday unless you select the Priority overnight option on Friday. It is always wise to order far enough in advance to allow for unanticipated delays.

If the product you ordered is not available, SLE will contact you immediately by phone, email, or both to see if you are interested in a product substitution. If a substitution is not a viable option for you and you wish to cancel your order completely, we will issue your payment as a refund.

Your order will normally be shipped via USPS or FedEx to the address you provided. Tracking numbers are sent to your email address as soon as  a shipping label is created. If you do not receive a tracking number within the expected shipping days, please let us know. Use your USPS/Fedex tracking number to track your package in transit.

Incomplete or incorrect address information are the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. USPS and FedEx charges a service fee for address corrections. You will be charged for any additional fees caused by bad address information.

Due to problems with missing shipments and fraud attempts, we ship all packages as SIGNATURE CONFIRMATION… meaning someone must be there to sign for the package. Fedex will attempt to obtain a signature at the time of delivery. We are sorry, but we do not have any way to give special delivery instructions to the USPS delivery person and any such instructions will be ignored. USPS will usually make several attempts to deliver your package. They may also leave a notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange an alternate delivery. It is the customers responsibility to arrange for package pick-up if necessary. No refunds will be issued for refused or abandoned shipments.

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact us by phone or email immediately. We will contact FedEx right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 8-10 business days. If it is determined that your shipment has been lost a replacement will be sent pending FedEx’s investigation of the situation. If the product comes returned to us as ìundeliverableî, we will contact you and re-ship the item at our expense depending on the situation.

We do ship internationally. However, we only accept Paypal, and bank wire transfers from International customers. Paypal does not service all countries. If this is the case then Western Union may be your best option. To place a Western Union or bank transfer order with us, please contact customer service with your order requirements. This is due to concerns of fraud. We use USPS International shipping and FEDEX to ship outside of the Domestic UnitedKingdom. These shipping options are made available to you when you register an account, and when you select the shipping destination for your order during the checkout process.

International Shipments must clear customs. The rules and requirements for customs clearance vary by country. It is the customers responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment. Please read the information we have provided concerning customs clearance. This information may be found on the MORE page of our website.

In the rare occurrence of a mistake or delay from our end, we will make every effort to correct it. If we shipped the wrong item or something is missing, we will re-ship it at our expense using the same method of shipping as on your order. You must notify us of any incorrect or missing items within 7 days after receipt of your shipment.