With many years in researching the hair industry, your experience is our top priority. We’re here to help.

We’ve set our bar high so you can look good and feel great. That’s why we pre-wash and triple quality inspect each and every item that leaves our warehouse in England. We’re confident in our products, All SALES ARE FINAL!! and so we do NOT offer return policy on ALL our items and products. The Exceptions are only If you are a wholesale buyer, then we have a 7day return policy. If you are a VIP member, then we have a 10 days return policy. in the event you are not completely satisfied with your purchase, you can put through a complaint and we might be able to do a refund in Store credits or points.

Return Policy

We are proud to offer the most flexible return policy in the industry to our wholesale & VIP Members. You may wash, condition, brush, and heat style your extensions while in the security zip ties. If for any reason you aren’t satisfied, send the hair back within (7 days for wholesalers and 10 days for VIP) of receiving the product for an exchange or refund (a 15 percent restocking fee will be applied). It’s that simple. Shipping charges are not reimbursed. Refunds will be issued in the same payment form as tendered at the time of purchase. Once the hair is used we are very limited if a problem arises.

Exchanges & Store Credit:

We will pay the shipping costs to mail the newly exchanged product(s) as a one-time courtesy (UK only). All international customers must ship items back at their own expense. To avoid this Hassle, we advice you check your final order always double-check.

 

Custom Orders:

A 35 percent restocking fee will apply for any returned and/or canceled custom orders.  If you would like to exchange your custom order for an in-stock item, no restocking fee will apply.

All returns must meet the following conditions:

  • Must not be removed from the security zip ties
  • Hair has not been installed, colored, cut, or altered
  • If an item has lace, the lace must remain intact and cannot be cut
  • Must be within 7-10 days from the delivered date
  • Must be in the original packaging with tags attached
  • RMA request must be submitted by phone, email, or online
    NON-VIP MEMBERS     VIP MEMBERS
 RETURN PERIOD     7Days    10Days
 RESTOCKING FEE     15 percent of Product Price    15{ percent of product price}.
 PRE-PAID LABELS      No    Yes
EXCHANGES      Yes    Yes

Refunds or Exchanges that do not have a RMA created within the return window will not be permitted. Please allow 72 hours upon receipt for your returned item(s) to be inspected. Refunds will take anywhere between 7-10 business days to be processed.

Return Policy FAQ'S

Do you offer a product guarantee?

Yes. In the rare occurrence of a problem with a product that cannot be resolved through routine maintenance, we want to take every effort to resolve your situation. Refunds are not permitted. However, we will take every effort to address any genuine quality issues with the steps below:

You must contact us within 10 days of receiving your order.

    1. Depending on the situation, we may ask you to submit photos of your problem.
    2. Since most problems can be resolved with a maintenance regimen, we may offer suggestions for product(s) which may help resolve your problem.
    3. If the problem cannot be resolved through maintenance, the hair must be sent back to us and received before we can take further action.

    In order for us to determine if your purchase warrants replacement, the entire purchased amount of hair must be completely removed and mailed back to our corporate offices in England at your own expense. Upon receipt and inspection of the product, SKYLEX LABEL EXTENSIONS will bear the cost to send out a product replacement if a replacement is warranted. If no problem is evident, we will send the item(s) in question back to the customer without an exchange of product.

Do I have to pay for shipping to send it back?

Yes. You must send the product back at your own expense. We recommend you use a shipping provider with tracking information. Skylex Label extensions will NOT be held responsible for lost packages.

Will you refund my shipping costs?

No. Shipping and handling fees are non-refundable.

How long does it take to receive my refund?

Merchandise must be physically received and inspected before a return can be granted. Please allow 72 hours upon receipt for your refund to be inspected. Refunds will take anywhere between 7-10 business days to be processed. Please contact your bank or credit card prior to contacting us.

How can you help find my perfect hair?

Some customers need assistance finding their match. Our Customer Success Team is here to assist with personalized consultations. We can analyze your texture, color, length, and volume, to give you recommendations on which hair will help you achieve your desired look. We’ll even send you pictures of the exact hair we have in mind, so you can love the texture and color before we ship it out to you! We’re passionate about finding you the perfect match!

How can I contact your company?

You may contact us at skylexlabelextensions@gmail.com or sales@skylexlabelextensions.com  or better still, through Live Chat during normal business ours. Our support team is available 24/7.

Do you charge a restocking fee?

We charge a nominal 15 percent of total amount for the restocking fee.

Can I get a refund after 14 days?

We will not honor refunds after 14 days unless you are a VIP Member and that will be an exception as ALL refunds should be sent 7-10 business days.